Introduction

Padmaja Home Foods ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and place orders.

Information We Collect

When you create an account or place an order, we may collect the following personal information:

• Full Name — to identify you and personalize your experience.
• Phone Number — to contact you regarding your order or delivery updates.
• Email Address — for order confirmations, account-related communications, and customer support.
• Delivery Address — to ship your orders to the correct location.
• Order Details — including items purchased, quantities, and order value for processing and record-keeping.

Payment Security

All payments on our website are securely processed by Razorpay, a PCI-DSS compliant payment gateway. Your payment card information (credit card numbers, CVV, etc.) is never stored on our servers. All payment data is encrypted and handled directly by Razorpay's secure infrastructure. We only receive confirmation of whether the payment was successful.

How We Use Your Information

• To process and fulfill your orders.
• To communicate with you about order status, delivery updates, and customer support.
• To improve our website and services.
• To comply with legal obligations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers such as courier and logistics partners (for delivery) and payment processors (Razorpay) to fulfill your orders.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission over the Internet is 100% secure.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
WhatsApp: +91 93813 11511
Instagram: @padmajahomefoods