Cancellation & Refund Policy

Home / Cancellation & Refund Policy

Last updated: July 2026

Orders can be cancelled only before dispatch.
Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us immediately via WhatsApp with your order number.

Since our products are food items, we do not accept returns, exchanges, or refunds after delivery due to hygiene and food safety reasons.

Every order is carefully inspected and securely packed before dispatch to ensure quality and freshness.

If we accidentally deliver the wrong product, please follow these steps:

Contact us within 24 hours of delivery.
Share your order number and clear photos of the product received.
Our team will review the issue and provide an appropriate resolution at our discretion.

If a refund is approved (e.g., for a wrong product or order cancelled before dispatch), the refund will be processed to the original payment method.
Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.

For cancellation or refund requests, please contact us:
WhatsApp: +91 93813 11511
Instagram: @padmajahomefoods